[1]郭 伟.供电营业厅互动化服务系统建构[J].计算机技术与发展,2021,31(增刊):174-176.[doi:10. 3969 / j. issn. 1673-629X. 2021. S. 035]
　GUO Wei.Construction of Interactive Service System for Power Supply Business Hall[J].,2021,31(增刊):174-176.[doi:10. 3969 / j. issn. 1673-629X. 2021. S. 035]
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供电营业厅互动化服务系统建构()
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《计算机技术与发展》[ISSN:1006-6977/CN:61-1281/TN]

卷:
31
期数:
2021年增刊
页码:
174-176
栏目:
应用前沿与综合
出版日期:
2021-12-31

文章信息/Info

Title:
Construction of Interactive Service System for Power Supply Business Hall
文章编号:
1673-629X(2021)S0174-03
作者:
郭 伟
国网新疆营销服务中心,新疆 乌鲁木齐 830000
Author(s):
GUO Wei
State Grid Xinjiang Marketing Service Center,Urumqi 830000,China
关键词:
供电营业厅; 互动化服务; 系统; 服务质量; 运行
Keywords:
power supply business hall; interactive services; system; service quality; operation
分类号:
TP302
DOI:
10. 3969 / j. issn. 1673-629X. 2021. S. 035
摘要:
为了能够解决供电营业厅存在的分散系统运行,各设备系统之间交互不足的问题,提出了一种供电营业厅互动化服务系统设计思路。 基于集中式设计架构,充分运用了数据信息综合采集,分析关键指标的营业厅智能管理技术,设计本次互动化服务系统主要包括了数据监视、服务质量统计分析、档案管理、应急管理、发布综合信息、自主设备与设施管理等功能。 在最后将本次设计的供电营业厅互动化服务系统应用于典型工程实际,发现该互动化服务系统全面、实时监控供电营业厅的设备运行和服务质量,为客户提供交互性服务并保障了设备的正常运行。
Abstract:
In order to solve the problem of insufficient interaction between various equipment systems in the operation of distributed systems in the power supply business hall, a design idea for the interactive service system of the power supply business hall is proposed.Based on a centralized design architecture, we make full use of the intelligent management technology of the business hall of comprehensive collection of data information and analysis of key indicators to design this interactive service system, which mainlyincludes functions such as data monitoring, statistical analysis of service quality, file management, emergency management, release of comprehensive information,and independent equipment and facility management. In the end,the interactive service system designed forthe power supply business hall was applied to the actual project, and it was found that the designed interactive service systemcomprehensively and real-timely monitors the equipment operation and service quality of the power supply business hall,and provides interactive services and services to customers,which ensures the normal operation of the equipment.
更新日期/Last Update: 2021-09-10