[1]姜文,刘立康. 现代应用软件的维护与技术支持[J].计算机技术与发展,2015,25(04):116-120.
　JIANG Wen,LIU Li-kang. Maintenance and Technical Support of Modern Application Software[J].,2015,25(04):116-120.
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 现代应用软件的维护与技术支持()
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《计算机技术与发展》[ISSN:1006-6977/CN:61-1281/TN]

卷:
25
期数:
2015年04期
页码:
116-120
栏目:
应用开发研究
出版日期:
2015-04-10

文章信息/Info

Title:
 Maintenance and Technical Support of Modern Application Software
文章编号:
1673-629X（2015)04-0116-05
作者:
 姜文; 刘立康
 西安电子科技大学 通信工程学院
Author(s):
 JIANG Wen ; LIU Li-kang
关键词:
 ; 软件维护; 角色; 用例图; 运维工程师; 维护流程
Keywords:
 ; software maintenance; roles;  case diagram;  operation and maintenance engineer ; maintenance process
分类号:
TP391.41
文献标志码:
A
摘要:
 软件维护作为软件生命周期的最后一个环节，需要提供高质量的软件维护工作和技术支持。文中叙述了软件维护包括的内容，介绍了应用软件维护的组织方式，给出了应用软件维护的角色和用例图。软件维护涉及的角色包括客户、售后服务人员、软件维护项目组成员。文中详细介绍了各个角色在软件维护过程中的职责和任务，以及相关的工作流程。最后介绍了一些典型维护工作案例。长期的工作实践表明，该软件维护组织方式可以有效地完成大型应用软件的维护工作和技术支持。
Abstract:
 The software maintenance,as the last step of the software life cycle,is needed to provide the high quality work of the mainte-nance and the technical assistance. In this paper,describe the contents of the software maintenance,introduce the organization of applica-tion software maintenance and give the roles of the application software maintenance and the case diagram. The roles of the software ma-intenance contains the customer,the after-sales service personnel and the members of the software project team. The responsibilities and tasks in the software maintenance process of all kinds of the roles and the related work process is introduced in detail in this paper. At the end,some typical maintenance work case is introduced. Long work practice shows the organization of the software maintenance can finish the work of the large applied software maintenance and the technical assistance.

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更新日期/Last Update: 2015-06-04